Refund policy

Last updated: September 25, 2026

We want every Artdzilla order to arrive as expected. Because many doormats are made with customer-selected names, photos, or other details, eligibility depends on whether an item is personalized.

Personalized products

Personalized and made-to-order products cannot be returned or exchanged for a preference change, incorrect customer-provided details, or a change of mind. If an item arrives damaged, defective, or different from the submitted customization, contact us within 7 days of delivery with the order number and clear photos. After review, we will arrange an appropriate replacement or refund.

Non-personalized products

Contact us within 30 days of delivery before returning an eligible non-personalized item. It must be unused and in its original condition and packaging. We will provide return instructions after confirming eligibility. Returns sent without authorization may not be accepted.

Items that cannot be returned

Personalized or made-to-order items, gift cards, final-sale items, and products damaged through misuse are not eligible for return, except where required by law or where the item arrived damaged, defective, or incorrect.

Changes and cancellations

Email us promptly to request a change or cancellation. Once production begins, a personalized order may no longer be changed or cancelled.

Refunds

Approved refunds are issued to the original payment method. Allow up to 10 business days after approval for processing, plus any time required by the payment provider. Original shipping charges are not refundable unless an order arrived damaged, defective, or incorrect.

Contact

Email info@artdzilla.com with the order number and supporting photos when relevant.

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Business information

Jiangxi Mengbi Technology Co., Ltd.
Rooms 0425, 0427 and 0428, Unit 101 (Floors 1–16), Hotel No. 1, Nanchang Haowei Commercial City, No. 1155 Fusheng Road, Xihu District, Nanchang, Jiangxi, China
Email: info@artdzilla.com