Shipping policy
Last updated: September 25, 2026
Artdzilla primarily serves customers in the United States. Personalized doormats are prepared for each order and require production time before shipment.
Order processing
Most orders are processed within 3–7 business days after payment and all required personalization details are received. Business days do not include weekends or public holidays. Peak seasons or questions about submitted details may require additional time.
Estimated delivery
After dispatch, delivery to most United States addresses typically takes 7–20 business days. These timeframes are estimates, not guarantees. Carrier delays, weather, holidays, customs processing, or an incomplete address may affect delivery.
Shipping charges and tracking
Available shipping methods and charges appear at checkout before payment. When tracking is available, it is sent to the email used at checkout and may take several business days to show its first carrier scan.
Address changes
Review the shipping address carefully before ordering. Email us promptly if a correction is needed. Once production or shipment begins, a change or redirect may not be possible. Additional shipping charges may apply when an order must be reshipped because the address supplied at checkout was incorrect or incomplete.
Delayed, lost, or damaged packages
Email info@artdzilla.com with the order number and relevant photos if a package is delayed for an extended period, arrives damaged, or appears to be lost. We will review the available carrier information and help determine the appropriate next step.
International delivery
If delivery outside the United States is offered at checkout, the recipient is responsible for any import duties, taxes, or customs charges unless checkout states otherwise.
Business information
Jiangxi Mengbi Technology Co., Ltd.
Rooms 0425, 0427 and 0428, Unit 101 (Floors 1–16), Hotel No. 1, Nanchang Haowei Commercial City, No. 1155 Fusheng Road, Xihu District, Nanchang, Jiangxi, China
Email: info@artdzilla.com